My tasks for my third week

Monday, June 16, 2014: I worked at the front desk receptionist with Natalie, the Duty Manager. I cut the prospectus of the hotel (papers for customer orders, paper invoices for customers and papers for restaurant food order). I welcomed the guests of the hotel and when I didn't understand what they said or I if I was not able to help I would tell them "I am very sorry but I am on work experience and do not understand, the receptionist Natalie will be back in a minute”.

Tuesday, June 17, 2014: I worked at the front desk receptionist with Miss Natalie, the Duty Manager. A customer asked me to search for an address and a telephone number of a car circuit. So I went on the site. But unfortunately I misunderstood his request. I thought he wanted a plan so I gave him a print. Nathalie my tutor intervened and i gave him a paper address and phone number of the circuit. She also called the circuit information for the client to ask questions. I made ​​the payment of a customer of the hotel by credit card. This is a special procedure to follow. First all I must type the amount that the customer must pay, then the number of the credit card, the expiration date of his credit card date confirm that the customer is not present, enter the security code his credit card, then the numbers of postal code and finally the number of the door. I press enter twice and two small bills kinds of electronic payment terminal. We give a copy to the customer and we keep one for us. In addition to the bills that we leave the ADS software. I took notes in order to make this work without making mistakes. I welcomed the guests of the hotel. I bring customer orders in the kitchen.

Wednesday, June 18, 2014: I worked at the front desk receptionist with Miss Natalie, the Duty Manager. I calculated the number of hours worked by employees of the hotel. I verified on their time sheets that calculates per day were correct and I calculated the total. This work was long but very interesting. I assembled all the bills yesterday (17.06.2014) for which payment was effected by credit card and I make the total amount. I wrote the date and amount on a paper I stack the meeting to order. I made a second verification in case of error. I loved doing this work. I learned how to record an order from a customer at the restaurant in the software called ADS. I registered in the ADS software customer orders that have eaten at the restaurant. I bring customer orders in the kitchen. I welcomed the guests of the hotel. I cut the paper to customer or I entered a room reservation on the software ADS. I make payment by credit card customer. I print the invoice and I created the confirmation letter (I did not send confirmation email because the client does not have email address). I put the letter in an envelope with the invoice and brochures of the hotel. I bring customer orders in the kitchen. I created two questionnaires of satisfaction for customers.

Thursday, June 19, 2014: I worked at the front desk receptionist with Miss Natalie, the Duty Manager. I got all the books menu (in the bar, restaurant and kitchen) and I get to the reception. Nathalie to print special menus for the evening tonight. I put the new menus in green menus books. I clean the books with a product and a cloth. I served a glass of lemonade to a customer. I cut papers for customer orders for the restaurant (paper dinner + paper for beverages etc.).I bring customer orders in the kitchen. I record the day's mail in the book "post 2014". I created two questionnaires of satisfaction for customers.

Friday, June 20, 2014: I worked at the front desk receptionist with Miss Natalie, the Duty Manager. I put a letter in an envelope I wrote the address and I stuck a stamp. I got all the books menu (in the bar, restaurant and kitchen) and I get to the reception. I took on all menus for special soiree last night (special menus with song Jazz). I cut the prospectus of the hotel (papers for customer orders, paper invoices for customers and papers for restaurant food order). I cut the leaves of paid employees. I bring customer orders in the kitchen. I record the day's mail in the book "post 2014". I filed documents (Manager Daily report and analysis) in the workbook "End of Day". I record the day's mail in the book "post 2014". I ended up creating two satisfaction questionnaires for customers.