Ce blog est celui des 14 apprenants en Assistant Manager de la Cifop, partageons cette experience, communiquons, apprenons les uns des autres...
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- Audren Mélanie
- Brisbois Hélène
- Brulaud Coralie
- Chagot Alice
- Chilla Morgane
- Forestier Annabelle
- Gougeon Julie
- Jarton Stéphanie
- Michel Jessica
- O' Baoighill Ailill
- Parnaudeau Laurie
- Valy Annaele
- Verdier Céline
- Calamel Hélèana
- Les News d'Isabelle G.
jeudi 10 juillet 2014
THE SCHOOL "ENGLISH IN MARGATE"
It was my company in Margate, good experience and I meet lot of people very nice !!! Thank's for ALL =)
mercredi 9 juillet 2014
mercredi 2 juillet 2014
mardi 1 juillet 2014
My last week in Language UK
My taks are :
-Sort out the books of the professors
-Create the files of welcome for the new students
- Make the program of the various activities proposed by the school for weeks to come
- Prepare and serve the coffee to the students during their break
- Fill an index form listing the name, the address, the phone number, ... upon the arrival of new student
- Make posters for the activities
It was a very good experience so personal as professional.
-Sort out the books of the professors
-Create the files of welcome for the new students
- Make the program of the various activities proposed by the school for weeks to come
- Prepare and serve the coffee to the students during their break
- Fill an index form listing the name, the address, the phone number, ... upon the arrival of new student
- Make posters for the activities
It was a very good experience so personal as professional.
dimanche 29 juin 2014
My last week of training
Hello to all !
For my last week of training, I finished the website ! In english and in french !
If you want to see, the address is as follows : http://www.lafaisanderie16.fr
I also completed contact the tour operator and partners cottages.
For my part, it was a great experience and it was very interesting to participate in the development of
B & B's.
I hope that this adventure was rich for you too !
I wish you a good "installation" in France and Thursday !
See you soon !
Annabelle
vendredi 27 juin 2014
jeudi 26 juin 2014
My tasks for my last week
Monday, June 23,
2014 : I worked at the front desk receptionist
with Natalie, the Duty Manager. I helped a little in the
kitchen. I lay the tables, clear the tables, and wash the glasses and pitchers.
I entered the information of a client that is written on the sheet
"Accommodation Booking Form”. I make a payment by credit card. I make
payment confirmation in the computer software called ADS. I distributed the brochures of the hotel guests. I put a letter of
confirmation Accommodation adding brochures and invoice hotel in an envelope I
wrote the address and I stuck a stamp. I record the day's mail in the book "post 2014". I welcomed the
guests to the hotel. I take the customer’s
orders to the kitchen. By late afternoon I had more work then I worked on
my communication form.
Tuesday, June 24,
2014 :
I worked at the front desk receptionist
with Miss Zoë. I send two confirmation emails. My tutor Zoé and I took a bouquet of flowers
and two boxes of chocolates to the room
of a couple who is getting married. I
started to create my slideshow for my exhibit
Friday.
The afternoon I worked at
the front desk receptionist with
Natalie, the Duty Manager : I distribute brochures at the hotel on the tables for a group of people (12
people) for a visit the museum of the hotel
and they had a cream tea. I put a letter of confirmation Accommodation adding
brochures and invoice hotel in an envelope I wrote the address and I stuck a
stamp. I lay
the tables, clear the tables. I took pictures to illustrate my internship report. I recorded the
day's mail in the book "post 2014". I welcomed the guests to the
hotel. I take the customer’s orders to the kitchen. I distributed the brochures of the hotel guests. The Walpole Bay Hotel has an online booking system where people book and
pay. The hotel receives the accounts. I therefore need to take all the correct
invoices out of the folder and put them into a pile to match with the invoice.
They take a percentage of the money that the guests pay online.
Wednesday, June
25, 2014 : I worked at the front desk receptionist
with Natalie, the Duty Manager. I finished
my work yesterday. I take all the correct
invoices out of the folder and put them into a pile to match with the invoices.
I classified the Accommodation Booking Form in a folder
“booking form folder” by date. I send two confirmation emails. I filed documents (Manager Daily report and
analysis) in the workbook "End of Day". I classified invoices with
purchase orders in the corresponding folder "Delivery
Notes". I welcomed the guests of the hotel. I take the
customer’s orders to the kitchen. I distributed the brochures of the hotel guests. I put a letter of confirmation Accommodation adding brochures and invoice hotel in an envelope I wrote the address and I stuck
a stamp. I recorded the day's mail in the book "post
2014".
Thursday, June 26,
2014 : I worked at the front desk receptionist
with Natalie, the Duty Manager. I welcomed the guests to the hotel. I created my weekly report. I put a letter of
confirmation Accommodation adding brochures and invoice hotel in an envelope I
wrote the address and I stuck a stamp. I recorded the day's mail in the book
"post 2014". My tutor Natalie
and I took a bouquet of flowers to the
room of a guest. I cut the leaves for restaurant food
order. I classified the delivery notes by supplier name. I classified the chamber
maids in the folder. I took souvenir photographs with staff. I thank Jane Bishop offering
her a bouquet of flowers. I
say goodbye to all the staff and I thanked her.
Hello !
They are going to miss me a lot!
My tasks of the fourth Week :
- Updated of databases on Excel.
- Attend meetings.
- Partcipation in the social activities : Shopping, preparation of the room, the snack and I'am in charge of welcoming the members.
- Sending of Emails.
See you Soon.
Fourth week : From 23 to 26 June
-
Writing and sending positive
letters for parents’ student (a lot of positive letters !)
-
Assisting the teacher in a
French lesson, speaking with students in French and helping them
-
Completing a template Excel
with the name of teachers and writing which teachers send e-mail for positive
letters
-
Print documents
It was the last week !!! I will miss a lot the school ! It was a very good experience !
My tasks for my last Week in Home-start !!!!!
Day
|
Morning
|
Afternoon
| |
Monday
|
Working excel: Complete
dashboard workbooks (1 workbook = 1 family) and then archive it.
| Working excel: Complete dashboard workbooks (1 workbook = 1 family) and then archive it. | |
Tuesday
|
Preparation of files for new
families.
|
creating business cards for educators
| |
Wednesday
|
|
Working excel: Complete
dashboard workbooks (1 workbook = 1 family) and then archive it.
| |
Thursday
| I created a new poster for recrutment volunteers | I created a new poster for recrutment volunteers | |
Friday
|
I attended a meeting for my departure with the team, thanks, gifts.. (I got a Thank you card and a scarf (very Lovely))
|
Preparation of new Workbook for
each new families (important documents, confidential and clean each family.
|
The last post for my last week in the school !!!!!!!!
Hi everybody,
Today it is the last day in my company !!!! But I'm very happy because my company in France me missed :( ..
But in the school I have tasks and I write in the post for show my experience !!!
I begin :
Monday : I cover the news books yeahhhh ;)
Tuesday : I cover the news books oh oh oh ^^
Wednesday : I cover the news books, wouah fantastic job !
Thursday : I cover the books and classify the teacher's collection !
And for finished, tonight this is big party, Hawley Club and after I don't know but it's not a problem, we are going to find wouououououououhhhhhhhhhhhhhhh....
See you tonight the girls mouahahahahah =D !!!!!!!!!!!!!
Today it is the last day in my company !!!! But I'm very happy because my company in France me missed :( ..
But in the school I have tasks and I write in the post for show my experience !!!
I begin :
Monday : I cover the news books yeahhhh ;)
Tuesday : I cover the news books oh oh oh ^^
Wednesday : I cover the news books, wouah fantastic job !
Thursday : I cover the books and classify the teacher's collection !
And for finished, tonight this is big party, Hawley Club and after I don't know but it's not a problem, we are going to find wouououououououhhhhhhhhhhhhhhh....
See you tonight the girls mouahahahahah =D !!!!!!!!!!!!!
Hi everyone !
For our last post, Alice and I, decided to do it together.
- Checking bank details of host families;
- Checking flags for international party on Thursday;
- Announcing in each class the match of the evening and informations concerning the bar;
- Making photocopies;
- Creating and saving files to new host families in Word and PDF;
- Changing itinerary between host families and Churchill House;
- Checking the list of games in the social club;
- Making photocopies of brochure to creating information packs, for trips organized by the Social Club;
- Sending acceptance letter to future host families;
- Preparation of tea every hour to our manager, Sue Thompson and for Dawn Ansell.
We are sad to leave the Churchill House's staff because they were really nice with us.
It was a great experience, which has enabled us to improve our English.
We appreciated to speak with a lot of people, who come to different countries.
Thank you for all you've done !
For our last post, Alice and I, decided to do it together.
- Checking bank details of host families;
- Checking flags for international party on Thursday;
- Announcing in each class the match of the evening and informations concerning the bar;
- Making photocopies;
- Creating and saving files to new host families in Word and PDF;
- Changing itinerary between host families and Churchill House;
- Checking the list of games in the social club;
- Making photocopies of brochure to creating information packs, for trips organized by the Social Club;
- Sending acceptance letter to future host families;
- Preparation of tea every hour to our manager, Sue Thompson and for Dawn Ansell.
We are sad to leave the Churchill House's staff because they were really nice with us.
It was a great experience, which has enabled us to improve our English.
We appreciated to speak with a lot of people, who come to different countries.
Thank you for all you've done !
mercredi 25 juin 2014
My tasks for my third week
Monday, June 16, 2014: I worked at the front desk receptionist with Natalie,
the Duty Manager. I cut the prospectus of the hotel (papers for customer orders, paper invoices
for customers and papers for restaurant food order). I welcomed the guests of the hotel and when I
didn't understand what they said or I if I was not able to help I would tell
them "I am very sorry but I am on work experience and do not understand,
the receptionist Natalie will be back in a minute”.
Tuesday, June 17, 2014: I worked at the front desk receptionist with Miss
Natalie, the Duty Manager. A customer asked me to search
for an address and a telephone number of a car
circuit. So I went on the site.
But unfortunately I misunderstood his request. I thought he wanted a plan
so I gave him a
print. Nathalie my
tutor intervened and i gave him a paper
address and phone number of the circuit. She also
called the circuit information
for the client to
ask questions. I made the payment of a customer of the hotel by
credit card. This is a special
procedure to follow. First
all I must type the
amount that the customer must pay, then the number of the credit card, the expiration date of
his credit card date confirm that the customer is not present, enter the security
code his credit card, then
the numbers of postal
code and finally the number of the door.
I press enter twice
and two small bills
kinds of electronic
payment terminal. We give a copy
to the customer and we keep one for us. In addition
to the bills that we leave the ADS software.
I took notes in order to make this work without
making mistakes. I welcomed the guests of the hotel. I
bring customer orders in the kitchen.
Wednesday, June 18, 2014: I worked at the front desk receptionist with Miss
Natalie, the Duty
Manager. I calculated the number
of hours worked by employees of the
hotel. I verified
on their time sheets that calculates per day
were correct and I
calculated the total.
This work was long but very interesting. I assembled all the bills
yesterday (17.06.2014) for which payment
was effected by
credit card and I make the
total amount. I
wrote the date and amount on a paper I stack
the meeting to order.
I made a second verification
in case of error. I loved doing this work. I learned how to record an order from a customer at the restaurant in the software called ADS. I registered in
the ADS software customer orders that have eaten at the restaurant. I bring customer
orders in the kitchen. I welcomed the guests of the hotel. I cut the paper to customer or I entered a
room reservation on the software
ADS. I make payment by credit card customer. I print the invoice and
I created the confirmation letter
(I did not send confirmation
email because the client does not
have email address). I put the
letter in an envelope with the invoice and brochures of the hotel. I bring customer orders in the
kitchen. I created two questionnaires
of satisfaction for
customers.
Thursday, June 19, 2014: I worked at the front desk receptionist with Miss
Natalie, the Duty
Manager. I got all the books menu (in the bar, restaurant
and kitchen) and I get to the reception. Nathalie to print special menus for
the evening tonight. I put the new menus in green menus books. I clean the books
with a product and a cloth. I served a glass of lemonade to a customer. I cut
papers for customer orders for the restaurant (paper dinner + paper for
beverages etc.).I bring customer orders in the kitchen. I record the day's mail
in the book "post 2014". I created two questionnaires of satisfaction
for customers.
Friday, June 20, 2014: I worked at the front desk receptionist with Miss
Natalie, the Duty
Manager. I put a letter
in an envelope I wrote the address and I stuck
a stamp. I got all the books menu (in the bar, restaurant
and kitchen) and
I get to the reception. I took on all menus for
special soiree last
night (special menus with song Jazz). I cut the prospectus
of the hotel (papers for customer
orders, paper invoices for
customers and papers for restaurant food order). I cut the leaves of paid employees. I bring customer
orders in the kitchen. I record the day's mail in the book "post
2014". I filed documents (Manager
Daily report and
analysis) in the workbook "End of Day". I record the day's
mail in the book "post 2014". I ended up creating
two satisfaction questionnaires for
customers.
mardi 24 juin 2014
My tasks for my third week in English in Margate
Hi everyone :) !
Durantly my third week in my company I make others tasks as :
Monday : - I verify the collection of teachers
- I put the plastic paper on the new books
Tuesday : - I went in the tourism office in Margate for take the maps and brochures for the new students, for prepare the exits of the students, to propose places for visited, take the maps and mark places on the maps
Wednesday : - Distribute the papers for found new families in the Deal, for to go I take the train and after I walked. I go in Deal at 9.30 and I come back in the school at 16.00
Thursday : - I finished verification of the collection
- I put in the envelope the invoices for the families
- I go in the Gallery just near of the tourism office in Margate for to give the bus tickets for the students
- After I go in the tourism office for take more brochures and maps for the students
- I prepare more packs for the new students
Friday : - I put the plastic paper on the new books
- I prepare the packs for the new students
- I translate a demand of courses in French at English
Thank's a lot !
See you soon ..
Durantly my third week in my company I make others tasks as :
Monday : - I verify the collection of teachers
- I put the plastic paper on the new books
Tuesday : - I went in the tourism office in Margate for take the maps and brochures for the new students, for prepare the exits of the students, to propose places for visited, take the maps and mark places on the maps
Wednesday : - Distribute the papers for found new families in the Deal, for to go I take the train and after I walked. I go in Deal at 9.30 and I come back in the school at 16.00
Thursday : - I finished verification of the collection
- I put in the envelope the invoices for the families
- I go in the Gallery just near of the tourism office in Margate for to give the bus tickets for the students
- After I go in the tourism office for take more brochures and maps for the students
- I prepare more packs for the new students
Friday : - I put the plastic paper on the new books
- I prepare the packs for the new students
- I translate a demand of courses in French at English
Thank's a lot !
See you soon ..
lundi 23 juin 2014
My tasks for my third week in Language UK
My taks are :
-Create the files of welcome for the new students
- Make the program of the various activities proposed by the school for weeks to come
- Prepare and serve the coffee to the students during their break
- Fill an index form listing the name, the address, the phone number, ... upon the arrival of new student
- Make posters for the activities
-Create the files of welcome for the new students
- Make the program of the various activities proposed by the school for weeks to come
- Prepare and serve the coffee to the students during their break
- Fill an index form listing the name, the address, the phone number, ... upon the arrival of new student
- Make posters for the activities
Missions for my third week of training
For my third week of training, the website is completed in French and I started the English version is almost complete. I miss the pictures of the rooms, the work is not yet completed, I will put this weekend I hope.
I started to contact tour operators for them the address of the website.
It's already the last week, enjoy !
See you soon.
I started to contact tour operators for them the address of the website.
It's already the last week, enjoy !
See you soon.
dimanche 22 juin 2014
My third week of work Kent School :
(almost the same as the other weeks)
All the days :
- From 8:45 to 9:00 : I welcome students and guides in their respective classrooms,
- From 9:00 to 9:30 : I go into every class to retrieve lists of absences,
- From 10:30 to 10:45 : I prepare the tea break and I serve tea and other goodies for teachers and students.
During the days :
- I prepare lessons and the materials (pictures, words...) teachers for next weeks,
- I go to the trainstation for to get train tickets for student activities in the afternoon,
- I sort alphabetically by host family the testimonials of students and class in files.
(almost the same as the other weeks)
All the days :
- From 8:45 to 9:00 : I welcome students and guides in their respective classrooms,
- From 9:00 to 9:30 : I go into every class to retrieve lists of absences,
- From 10:30 to 10:45 : I prepare the tea break and I serve tea and other goodies for teachers and students.
During the days :
- I prepare lessons and the materials (pictures, words...) teachers for next weeks,
- I go to the trainstation for to get train tickets for student activities in the afternoon,
- I sort alphabetically by host family the testimonials of students and class in files.
My second week :
During my first week I could see the various tasks I perform.
All the days :
- From 8:45 to 9:00 : I welcome students and guides in their respective classrooms,
- From 9:00 to 9:30 : I go into every class to retrieve lists of absences,
- From 10:30 to 10:45 : I prepare the tea break and I serve tea and other goodies for teachers and students.
During the days :
- I prepare lessons teachers for next weeks,
- Kent school leases buildings in the area, I was in charge of one of them to recover absences and provide information to teachers
- I go to the trainstation for to get train tickets for student activities in the afternoon,
During my first week I could see the various tasks I perform.
All the days :
- From 8:45 to 9:00 : I welcome students and guides in their respective classrooms,
- From 9:00 to 9:30 : I go into every class to retrieve lists of absences,
- From 10:30 to 10:45 : I prepare the tea break and I serve tea and other goodies for teachers and students.
During the days :
- I prepare lessons teachers for next weeks,
- Kent school leases buildings in the area, I was in charge of one of them to recover absences and provide information to teachers
- I go to the trainstation for to get train tickets for student activities in the afternoon,
Hello !
My tasks of the third Week :
- Updated of databases on Excel.
- Archiving.
- Attend meetings.
- Partcipation in the social activities : Shopping, preparation of the room, the snack and I'am in charge of welcoming the members.
- Sending of Emails.
See you Soon .
vendredi 20 juin 2014
My tasks in Hartsdown Academy for the third week
Third week : From 16 to 20 June
-
Writing and sending positive
letters for parents’ student
-
Writing statistics progress of
classes
-
Completing a template Excel
with the name of teachers and writing which teachers send e-mail for positive
letters
-
Writing in document Word which
Students are going in a school trip
-
Making Tea
-
Print documents
-
Assisting the teacher in a
French lesson, speaking with students in French and helping them
-
Going with students and other
member of staff for play football
For my third week of training I :
- Writing profiles
- Made photocopies
- Create and save files to new host families in Word and PDF
- Send email
- Change of plans geographical profiles families
- Making changes registration number for the family
- Check if the lists of students are full.
- Registration information in host families in the database
- Update old host families profiles
- Make photocopies to create an information book
- Send inscription files to the future host families
- Create a database of information on new groups of students who arrive at school.
- Preparation of tea every hour to my manager Sue Thompson and Dawn Ansell.
My tasks for the third week :
- creating news families' profiles ;
- checking the others host families' profiles for summer centres ;
- checking itinerary on profiles for St Lawrence's Summer centres and changing if it's wrong ;
- checking lists of new groups who come in June and July : student's name and host families and then regsiter in a new file, with the identification numbre of the group, group lists in Word document and host families' profiles in PDF ;
- photocopies ;
- preparing files to send to news host families, they have to fill the file ;
- checking if host families correspond to students and then send email to agency ;
- assessing the manager's needs (go to the shop to buy her lunch) ;
- talking with people in the social club to improve my english ;
- making tea.
Here are my activities for the third week of internship at Home Start !
|
Day
|
Morning
|
Afternoon
|
|
Monday
|
Creating a questionnaire for
families
|
Creating a questionnaire for
families
|
|
Tuesday
|
Preparation of files for new
families.
|
creating business cards for educators
|
|
Wednesday
|
Account of my questionnaire
Laura, and check
with her to make changes.
|
Working excel: Complete
dashboard workbooks (1 workbook = 1 family) and then archive it.
|
|
Thursday
|
Preparation of files for new
families.
|
Creating and finished
a questionnaire for families |
|
Friday
|
Preparation of new Workbook for
each new families (important documents, confidential and clean each family.
|
I took the documents I scan last week and I have to "combine"
in PDF format, then I have classified in a new folder on the computer.
|
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